Job Overview
Join ENPULSION as a Customer Success Engineer: On-Orbit Support (f/m/x) and support our customers throughout their spacecraft missions - from integration and testing to on-orbit operations. You’ll act as the key technical partner, ensuring smooth product performance, clear communication, and successful mission outcomes in the fast-growing space industry. This position can be based in Vienna, Austria or Toulouse, France.
Key responsibilities:
Type of contract: Full time position with 38.5 hours/week
Salary: The minimum base salary for this position starts at EUR 2.855,52 gross per month, with a planned significant overpayment of EUR 3500 - 4000 depending on your professional experience and qualifications.
Key responsibilities:
- Act as the main point of contact for project- and program management of key customers.
- Support customers with integration and operation of ENPULSION products.
- Provide technical support in the Assembly, Integration, and Testing (AIT).
- Contribute to the development and continuous improvement of ground support equipment.
- Manage and facilitate customer tests and workshops.
- Initiate, actively support and report on non-conformance processes and anomaly reviews in accordance with established processes.
- Analyze and review on-orbit telemetry, focusing on operator command sequences and thruster anomalies.
- Automate telemetry analysis with Python scripts.
- Recommend strategies and operational parameters based on telemetry and product performance.
- Provide on-orbit operations support to ensure products perform optimally in space.
- Deliver clear, concise, and well-written technical documentation.
Type of contract: Full time position with 38.5 hours/week
Salary: The minimum base salary for this position starts at EUR 2.855,52 gross per month, with a planned significant overpayment of EUR 3500 - 4000 depending on your professional experience and qualifications.